Privacy Policy

Information We Collect

We collect information that you provide directly to us when you contact us through our website, subscribe to our newsletter, or make inquiries about our products and services. This may include your name, email address, phone number, postal address, and any messages you send to us.

We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages visited, time spent on pages, and referring website addresses. This information helps us understand how visitors use our website and improve our services.

How We Use Your Information

We use the information we collect to respond to your inquiries, provide customer support, send you newsletters and promotional communications if you have subscribed, process transactions, improve our website and services, and comply with legal obligations.

We may also use your information to personalize your experience, analyze website usage patterns, detect and prevent fraud, and ensure the security of our website and services.

Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process your personal data based on the following legal grounds:

  • Consent: When you have given clear consent for us to process your personal data for specific purposes, such as receiving marketing communications.
  • Contract: When processing is necessary for the performance of a contract or to take steps at your request before entering into a contract.
  • Legal obligation: When processing is necessary for compliance with a legal obligation to which we are subject.
  • Legitimate interests: When processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or serving our users, provided these parties agree to keep your information confidential.

We may also disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.

Data Protection

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights and Options

You have the right to access, update, correct, or delete your personal information at any time. You may also object to the processing of your personal data, request restriction of processing, or request data portability where applicable.

If you have subscribed to our newsletter or marketing communications, you can unsubscribe at any time by clicking the unsubscribe link in any email we send you or by contacting us directly.

To exercise any of these rights, please contact us using the information provided in the Contact Information section below.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.

Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our records.

Third-Party Services

Our website uses third-party services that may collect information about your use of our site:

  • Google Ads Conversion Tracking: We use Google Ads to measure the effectiveness of our advertising campaigns. Google may use cookies and similar technologies to track your interactions with our ads.
  • Google Ads Remarketing: We may use Google Ads remarketing to show you relevant advertisements based on your previous visits to our website.
  • Google Analytics: We use Google Analytics to analyze website traffic and user behavior. This service uses cookies to collect information about how visitors use our site.
  • Google Maps API: If we display maps on our website, Google Maps may collect information about your location and usage of map features.

These third-party services have their own privacy policies governing the collection and use of your information. We encourage you to review their privacy policies.

Cookie Usage

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. For detailed information about the cookies we use and how to manage your cookie preferences, please see our Cookie Policy.

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page and updating the effective date.

We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.

Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Craftedpresent
1 Bourke St, North Parramatta NSW 2151, Australia
Phone: +61400900141
Email: online@craftedpresent.world